Allegro Furniture Inc.

In 1989, Darren & Dolores Newell started a small family owned company, Allegro Furniture, which began distributing wholesale furniture products to retail stores in San Diego, California.

Allegro Furniture quickly earned the reputation of offering value through excellent service, high quality furniture, and outstanding prices.

Over the years, Allegro Furniture’s value concept has helped us to earn the trust of new customers across the United States, Hawaii, Alaska, Mexico, Central America, Canada and as far as the Marianas Islands of Guam and Saipan.

Allegro Furniture operates a distribution warehouses in San Diego, Ca. and we offer mixed container sales, direct from Asia, to anywhere in the world. Your business can benefit from our years of experience in product development, quality control and design while still getting a factory direct price.

Allegro Mission

Offer high quality, well designed furniture at exceptional prices while fulfilling orders with the best possible customer service and delivery.

 

 

Limited Warranties

Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of Allegro Furniture. All claims must be submitted to the retail store where the original purchase was made. Allegro Furniture has no obligation to remedy warranted items in the event a retail store is no longer in business or where the retail store is un-willing to accommodate the original purchaser. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Missing parts or components must be reported within 24 hours of delivery.

Seat Cushion- Top

1 Year Limited Warranty

Allegro Furniture Inc. warrants all upholstered fabrics against seams, fraying, and dye transfers. This warranty does not cover tears, flattening of foam, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Lost or missing seats must be reported within 24 hours of delivery.

Seat Cushion- Wood

1 Year Limited Warranty

Allegro Furniture Inc. warrants the wood seat frame against breaking under normal use. This warranty does not cover damage due to standing on chair, or in any case where abuse is evident. Lost or missing seats must be reported within 24 hours of delivery.

Finishes

1 Year Limited Warranty

All finishes are warranted to the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. The Limited Warranties Finishes do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Lost or missing parts must be reported within 24 hours of delivery.

Components of Products

1 Year Limited Warranty

All components are warranted to the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. The Limited Warranties components do not cover (i) damages resulting from abuse or miss-use, (ii) Incorrect assembly (iii) damage incurred during delivery or moving such as nicks, scratches, dents and smashes (iv) excessive weight applied to product components.

LIMITATIONS AND EXCEPTIONS

Remedy

Under these Limited Warranties, the sole liability of Allegro Furniture Inc. is limited to repair, supply parts or at its option, replacement. Replacements will be sent out freight collect to the retail store of the original purchase. The exchange item must be in the original carton and be prepared to return at the time of exchange. Parts will be sent out free of charge, but Allegro Furniture Inc. reserves the right to charge for shipping of parts.

All Products

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Disclaimer

IN NO EVENT SHALL ALLEGRO FURNITURE INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL ALLEGRO FURNITURE INC. RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Allegro Furniture Inc. reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Exchange Policy

Allegro Loading:

• Allegro Furniture Inc. inspects all boxes and make sure they are in good condition before being shipped out.
• Ensure all freight companies sign each invoice where it is stamped “Boxes received in Good Condition”.
• Log Item on Delivery Pick List stating they are in good condition.

Customer Receives Order:

• Customer must inspect all cartons upon receipt of goods for Visible Shipping Damage.
• In the event there is noticeable damage to the cartons or packaging, it must be noted to the driver and put in writing on the copy of the Invoice as “Damaged in Transit”.
• Failure to note damage to the product or packaging prior to driver leaving the premises will release Allegro Furniture from all damage liabilities.
• If you have already accepted Delivery and then find shipping damaged, please report it to us within 24 hours.

Concealed Damaged:

• Concealed Damage must be reviewed by an Allegro Furniture Inc. sales representative in order to proceed with the claim.
• Damaged Items that are already in your store are not to be picked up by driver without a Service Order.
• If a Sales Rep is not assigned to your store, please call Allegro Customer Service Department.
• Pictures of the Damages can be submitted to the Allegro Furniture Inc. by E-mail in order to validate your claim.
• They will be Inspected by our Specialist and determine if it’s Manufacture Defect.
• For even exchanges, the damaged item must be ready to be picked up at the time of delivering the replacement or the invoice will need to be collected as C.O.D.
• An Exchange order will be issued only if a complete detailed report is filed by a CSR or a Sales Rep in which they determine that it was Manufacture Defect.
• Damaged merchandise must be returned to Allegro within 30days of receiving goods.
• Return items must be in original carton for proper credit.
• Please note Invoice number in which the merchandise was originally purchased.

Allegro Representatives

• Please personally Inspect damaged item and advise Allegro Action to be taken:
• Please assess if it is a factory defect or customer mishandling.
• Take digital picture of damage when ever possible.
• Try to Negotiate a Discount so customer keeps damaged item.
• o Items returned to Allegro will be re-inspected to verify if Reps damage description was accurate.
• If merchandise is in the customer’s home, customer needs to order a new item, and pay according to terms (C.O.D., G.E. Etc.), and inspection/Exchange procedure will follow once item is available.
• A label will be provided to the rep. in order to tag the Damaged Merchandise.
• Allegro Sales Rep when you’ve inspected the Item; please attach a label on the furniture stating the following.
• It should be applied on the underside of furniture to prevent further damage of the item.
• Returned Items will be verified upon returned to Allegro Warehouse and will be fully credited or replaced upon confirmation.

CSR Creates order to Exchange damaged item:

• After verifying that the exchange request has been properly documented by an Allegro Sales Representative, create an invoice to exchange the damaged item.
• Confirm with customer that item must be exchanged or paid in full at time of delivery.
• Only add an exchange to a new delivery to avoid freight charges- get supervisor approval for special situations.
• For no Rep Area - Attach “Return Merchandise Labels” to the invoice for the driver to attach to cartons when he picks-up the exchange.
• Allegro Furniture Inc. is not responsible for freight charges for exchange items.
• Allegro Furniture Inc. is not responsible for any loss or additional costs incurred by the retailer arising from the exchange item.

Damages arrive at Allegro Furniture

• Allegro Manager will receive returns from exchanges.
• Inspect for Label and Note Store Name, and Invoice number on Merchandise Return Sheet.
• Item is Immediately Inspected stating either:
• Legitimate Damage that matches Label Description.
• Or Customer Abuse or other problem.
• Paperwork goes upstairs to Credit or Deny Credit and Return to Customer.
• If no label, send a copy of Merchandise Return Sheet to CSR Manager to discuss with CSR.